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Policies & Cancellation Policy

Understanding our policies

This policy statement should be read carefully. All hosts and guests are bound by the policies noted below as it will be used in the event of any cancellation, dispute or refund.

Policies we promote and oppose.

Best Deals Asia promotes good experiences coupled with respect and harmony. It is our mission to make our world as happy, cheerful, respectful and harmonious as possible. We encourage all users to our site to follow our direction and abide by our policies. Be happy to be on our site. Have a good experience. Bring a smile to others as well as yourself. Have respect for others and demand respect to yourself. Have a great experience. Share your experience and promote happiness.

Best Deals Asia does not accept and will not tolerate abuse, racism, dishonesty unfair practices, scamming, harassment of any kind or any act and or use on this site that may cause harm or distress to other users.

All users, hosts and guests must comply with the policies and terms & conditions whilst also abiding by local laws and policies of any country they are a visitor or resident.

Booking policy

The following cancellation policy is applicable to Guests and hosts. All bookings must be paid for in full prior to booking being confirmed. Any booking not paid for within 72 hours of the booking being made, will be terminated. The guest and host will be notified of such events. The booking calendar will be reopened to future booking enquiries.

Cancellation policy

bestdealsasia.com offers hosts three customised cancellation policies, Low, Medium and High, that will be adhered to for the protection of both guest and host.

All listings and booking confirmations will display the applicable cancellation policy.

Guests and hosts can cancel whilst bound by the Terms & Conditions of BDA along with the applicable cancellation policies.

LOW

Full refund greater than 28 days prior to check-in

  • 100% of the paid booking amount will be refunded when a confirmed cancellation is made greater than 28 full days prior to check-in, 2pm listing's local time.

  • 50% of the paid booking amount will be refunded when a confirmed cancellation is made not less than 14 full days and up to 28 full days prior to check-in, 2pm listing's local time.

  • 25% of the paid booking amount will be refunded when a confirmed cancellation is made not less than 48 hours and up to 14 full days prior to check-in, 2pm listing's local time.

  • If cancellation is made inside the accommodation period, 25% of accommodation fees for any remaining nights 48 hours, 2pm listing's local time, after the confirmed cancellation are refunded.

MEDIUM

50% refund greater than 28 days prior to check-in

  • 50% of the paid booking amount will be refunded when a confirmed cancellation is made greater than 28 full days prior to check-in, 2pm listing's local time.

  • 25% of the paid booking amount will be refunded when a confirmed cancellation is made not less than 14 full days  and up to 28 full days prior to check-in, 2pm listing's local time.

  • If cancellation is made inside the accommodation period, 25% of accommodation fees for any remaining nights 15 days, 2pm listing's local time, after the confirmed cancellation are refunded.

HIGH

50% refund greater than 60 days prior to check-in

  • 50% of the paid booking amount will be refunded when a confirmed cancellation is made greater than 60 full days prior to check-in, 2pm listing's local time.

  • 25% of the paid booking amount will be refunded when a confirmed cancellation is made not less than 28 full days and up to 60 full days prior to check-in, 2pm listing's local time.

  • If cancellation is made inside the accommodation period then any remaining accommodation fees are not refunded.

 

Note:

The service fee is refundable during the cooling off period of 7 full days from the booking confirmation.

  • A booking becomes a confirmed cancellation when the Guest clicks the Cancel Reservation button in their dashboard within My Reservations.
  • Complaints over the accommodation between Guest and Host when unresolved must be made to BDA at least 24 hours after check-in.
  • Refer to the BDA Terms & Conditions for further information on the cancellation and refund policies.

Grace Period.

Applies to all bookings made 14 days or more from check-in. The grace period is independent of the cancellation policy selected by the host and allows travellers to cancel within 48 hours of making the booking

 

Refund Policy Conditions.

To make a valid claim for your reservation, whereby the property you have selected does not meet the standards that is was presented to you at booking, you must comply with the following

  • Contact us at least 24 hours of check-in atsupport@bestdealsasia.com to record the claim and details of the issue regarding an unsatisfactory property and place a hold on the host's payment.

  • Include photographs or other evidence to support your claim.
  • Respond to our requests for additional information and cooperation as a matter of urgency.
  • That you or any third party associated with you be in no way responsible either directly or indirectly for the issue within the claim.
  • You must have made every effort and taken all opportunities to resolve the issue with the Host prior to making a claim. Messaging your host on bestdealsasia.com to notify them of the issue will be verified and helpful in your claim being successful.

Best Deals Asia, after consideration of the facts, will either provide you with a refund or assist in finding you accommodation that closely reflects your original booking for any unused nights left in your reservation. Any or all amounts refunded will be at the sole discretion of Best Deals Asia having considered the travel issue.

What are Travel Issues?

Issues eligible for a refund may be, but not limited to, one of the following

  • The host fails to provide reasonable access to the booked listing.
  • The cleanliness, safety, other inhabitants on the property or any serious concern with the property that was not disclosed prior to booking.
  • The listing booked is misrepresented such as the number of bedrooms, location, amenities, booking requests not provided etc

For further information, please seeFAQ’s
or contact us at support@bestdealsasia

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